Cookies Policy
Introduction
Cookies are text files containing small amounts of information that may be placed on your device when you visit websites. Websites use various types of cookies to fulfil many functions. Some cookies may be temporary and stay on your device for the duration of your browsing session only - so once you close your browser, the cookies will be deleted (session cookies). Some cookies may be more permanent (or semi-permanent) in order to remember your preferences in the future, unless you choose to delete them (persistent cookies). Cookies may be placed on the website by the operator of the website (first party cookies) or by other parties setting cookies through that website (third party cookies).
What cookies are used by us?
This website only uses two types of cookies which we have categorised as follows:
Functional and required cookies
“Functional and Required” cookies allow you to move around this website and to use essential features like secure areas. We use these Functional and Required cookies to, for example, remember information you’ve entered on forms when you navigate to different pages in a single web browser session. Functional and Required cookies will NOT be used to gather information that is used to advertise products or services to you. These cookies are required for use of this website and so cannot be switched off by the user.
These cookies may be first party or third party cookies.
Here is a list of the Functional and Required cookies which may be used on our website.
| Name | Purpose, type, and duration |
|---|---|
| _acloggedin | - Supports login by Scheduling client if the client has an account - Cookie - January 1, 2025 |
| _client_acloggedin | - Supports login by Scheduling client if the client has an account - Cookie - January 1, 2025 |
| algoliasearch-client-js | - Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster - localstorage - Persistent |
| CART | - Shows when a visitor adds a product to their cart - Cookie - Two weeks |
| CHECKOUT_WEBSITE | - Identifies the correct site for checkout when checkout on your domain is disabled - Cookie - Session |
| client_username | - Remembers a logged in Scheduling client's username between visits - Cookie - One year |
| Commerce-checkout-state | - Stores state of checkout while the visitor is completing their order in PayPal sessionstorage - Session |
| Crumb | - Prevents cross-site request forgery (CSRF) - Cookie - Session |
| hasCart | - Tells the website that the visitor has a cart - Cookie - Two weeks |
| Locked | - Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. - Cookie - Session |
| PHPSESSID | - Securely authenticates a visitor during their checkout in Scheduling - Cookie - One month |
| RecentRedirect | - Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO. - Cookie - 30 minutes |
| remember_client | - Remembers Scheduling client’s login details if they have an account - Cookie - 365 days |
| siteUserCrumb | - Prevents cross-site request forgery (CSRF) for logged in site users - Cookie - Three years |
| SiteUserInfo | - Identifies a visitor who logs into a customer account - Cookie - Three years |
| SiteUserSecureAuthToken | - Authenticates a visitor who logs into a customer account - Cookie - Three years |
| announcement-bar | - Prevents the announcement bar from displaying if a visitor dismisses it - localstorage - Persistent |
| likes | - Shows when you've already "liked" a blog post - localstorage - Persistent |
| popup-overlay | - Prevents the promotional pop-up from displaying if a visitor dismisses it localstorage - Persistent |
| video-player-options | - Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to the website - localstorage - Persistent |
| ss_cookieAllowed | - Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies - Cookie - 30 days |
| ss_sd | - Ensures that visitors on remain authenticated during their sessions - Cookie - Session |
| Test | - Investigates if the browser supports cookies and prevents errors - Cookie - Session |
| TZ | - Enables a Scheduling client’s appointments to display correctly based on their time zone preferences. - localstorage - Persistent |
Analytics and performance cookies
“Analytics and Performance" cookies collect information about how visitors use a website, for example, which pages visitors go to most often, and logs errors experienced on the site. These cookies don’t collect information that identifies a visitor (unless specified). All information these cookies collect is aggregated and anonymous and is only used to improve how the website works.
These cookies may be first party or third party cookies.
Here is a list of the Analytics and Performance cookies which may be used on our website.
| Cookie Name | Duration | Purpose |
|---|---|---|
| ss_cid | Two years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cpvisit | Two years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvisit | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvr | Two years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvt | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
How to manage our cookies
When you enter our website for the first time, our Functional and Required cookies are already enabled, whilst our Analytics and Performance cookies are not, and a visitor must accept these via the Cookies banner.
Alternatively, if you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or visit www.aboutcookies.org). Please note that, if you do set your internet browser to reject cookies, you may not be able to access all of the functions of the website.
Third party sites
Our website may contain content and links to other sites that are operated by third parties that may also operate cookies. We don’t control these third-party sites or cookies and this Cookies Policy does not apply to them. Please consult the terms and conditions and/or available cookies information on the relevant third-party site to find out how that site collects and uses your information and to establish whether, and for what purpose, they use cookies.
How to contact us
This website is operated by The Imagination Group Limited, a company registered in England. Our company registration number is 1385613. If you wish to contact us, please use the details below:
Email: privacy@imagination.com
Address: 25 Store Street, South Crescent, London, WC1E 7BL
Policy updated: 10 August 2022